Dedicated service desk
Every paying customer receives access to their own support portal and customer-specific email address.
QIXOLPROMO SUPPORT
Dedicated support. Real product expertise.
Reliable support, clear communication and a straightforward way to get help when you need it.
Every paying QixolPromo customer has access to a dedicated support portal and customer-specific support email address, making it easy to raise questions, report issues and track progress.
SUPPORT THAT UNDERSTANDS YOUR BUSINESS
Help from people who know QixolPromo.
Our support team combines knowledge of QixolPromo with practical experience of commerce integrations and complex promotional requirements.
Clear communication
Raise requests, follow progress and receive updates through a structured support process.
Technical expertise
Get assistance with QixolPromo integration questions, promotion configuration and operational issues.
Self-service resources
Find API references, technical guidance and examples in our online developer documentation.
YOUR CUSTOMER SERVICE DESK
One place to raise requests and stay informed.
Our Jira-based service desk provides a structured way to manage support requests. Use your dedicated customer portal or customer-specific email address to report an issue, ask a question or provide additional information.
Requests are recorded and prioritised, with progress and updates available through the service desk.
THROUGHOUT YOUR QIXOLPROMO JOURNEY
Practical help when you need it.
Getting started
Guidance on available resources and the right approach to your QixolPromo integration.
Integration assistance
Help investigating API integration, basket evaluation, promotion configuration and data-management questions.
Operational support
A clear process for reporting unexpected behaviour, sharing diagnostic information and working towards a resolution.
SUPPORT THAT FITS YOUR BUSINESS
Dedicated support for every customer.
Every paying customer benefits from our dedicated service desk. Where additional operational requirements apply, appropriate service hours, incident handling arrangements and support commitments can be agreed as part of the individual subscription agreement.
Specific service commitments are defined contractually rather than through general website promises.
Already a customer?
Use your dedicated support portal or customer-specific support email address to raise a request.
Considering QixolPromo?
We would be happy to discuss your technical and support requirements.
Book a demo